Shipping & Delivery Policy
Shipping & Delivery Policy
Thank you for shopping with Orveldno. This Shipping & Delivery Policy explains our current order processing, shipping charges, tracking, and delivery procedures.
Order Processing
Orders are normally processed within 1–3 business days after payment authorization and order confirmation.
Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays are normally processed on the next business day.
During periods of unusually high order volume, processing may take longer than usual. If a significant delay affects your order, we will make reasonable efforts to provide an update using the contact information provided during checkout.
Shipping Charges
- Orders from $0.00 to $44.99: $5.99 Fast Shipping
- Orders of $45.00 or more: Free Shipping
Any applicable shipping charge will be displayed during checkout before payment is completed.
Delivery Time
Estimated delivery times may vary depending on the destination, carrier conditions, customs procedures, weather, local delivery conditions, and other circumstances outside our direct control.
Delivery estimates are not guaranteed unless expressly stated otherwise.
Order Tracking
When tracking information becomes available, it may be provided using the contact information submitted during checkout.
Please allow reasonable time for the carrier to activate and update tracking information.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible at service@orveldno.com.
We cannot guarantee address changes once an order has entered fulfillment or has been transferred to a carrier.
Delayed or Missing Deliveries
If tracking shows an unusual delay or a package appears to be missing, please contact us with your order number and the email address used at checkout.
Damaged Packages or Items
If your order arrives damaged, please contact us as soon as reasonably possible and include:
- Your order number
- A brief description of the issue
- Clear photos of the product and packaging when appropriate
International Orders, Duties & Taxes
Customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination and local regulations.
Unless otherwise stated during checkout, these charges may be the responsibility of the recipient.
Questions About Shipping
Business Hours: Monday to Friday, 9:00 AM - 6:00 PM CST
Response Time: 1–3 business days
Orveldno
Operated by Xiangtan Ding'an Huasheng Technology Co., Ltd.